Privacy Policy
Last updated: 05 March 2026
This Privacy Policy explains how Pawchiqq (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or make a purchase from us. We are committed to respecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Pawchiqq is operated by Masamss Limited (company number 17001367), registered at 167 Strathmore Crescent, Newcastle Upon Tyne, England, NE4 8UA. For the purposes of data protection law, we are the “data controller” of your personal information.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at masamslimited@gmail.com.
1. Personal information we collect
We collect different types of personal information depending on how you interact with our website:
Information you provide to us directly
Name
Billing address and shipping address
Email address
Phone number
Order details and purchase history
Messages you send us (for example, by email or contact form)
Information collected automatically
When you visit our website, certain information is collected automatically, such as:
IP address
Browser type and version
Device type and operating system
Pages you view and links you click
Time and date of your visit
Referring website or advertising source
This information is typically collected using cookies and similar technologies (see “Cookies” section below).
Payment information
When you make a purchase, your payment is processed by third‑party payment providers such as Shopify Payments and card processors. We do not store your full card details on our systems. Instead, payment information is handled securely by our payment providers, who act as separate data controllers or processors.
2. How we use your personal information
We use your personal information for the following purposes:
To process and fulfil your orders: including taking payment, arranging delivery and sending order confirmations and updates.
To provide customer support: answering your questions, handling returns, refunds and complaints.
To operate and improve our website: monitoring performance, troubleshooting problems and analysing how customers use our site.
To communicate with you: sending service‑related emails (such as order confirmations, shipping updates, security notices).
Marketing (with your consent where required): sending you news, offers or product updates via email or other channels, if you have chosen to receive them. You can opt out at any time.
Legal and compliance purposes: keeping records required by law, preventing fraud and protecting our rights or the rights of others.
We will only use your personal information when we have a lawful basis for doing so, such as:
performance of a contract (for example, to fulfil your order);
compliance with a legal obligation;
our legitimate interests (for example, running and improving our business, preventing fraud); or
your consent (for example, for certain marketing activities).
3. How Shopify and other providers use your information
Our store is hosted on Shopify, which provides the online ecommerce platform that allows us to sell our products to you. When you visit our website or place an order, Shopify may collect and process certain personal information on our behalf, such as:
information about your device and browser
information about your visit and use of the store
information necessary to process payments and prevent fraud
Shopify processes this information in accordance with its own Privacy Policy, which you can read at: **https://www.shopify.com/legal/privacy**.
We may also use other trusted third‑party service providers, for example:
payment processors and banks
delivery and courier companies
email service providers and customer support tools
analytics and advertising partners (such as Google Analytics or Meta ads)
These providers only receive the information they need to perform their services and are required to keep your data secure and use it only according to our instructions and the law.
4. Cookies and similar technologies
Like most websites, we use cookies and similar technologies to:
make the website work properly and remember your preferences
understand how visitors use our site so we can improve it
show relevant content or adverts (where applicable)
You can control cookies through your browser settings and, in some cases, via our cookie banner or preferences tool. However, blocking certain cookies may affect how the site functions.
For more detail on the specific cookies used by Shopify and its partners, you can refer to Shopify’s cookie and privacy documentation.
5. How we share your information
We do not sell your personal information. We may share your information with:
Service providers and business partners who help us operate our store (Shopify, payment processors, couriers, IT and cloud service providers, analytics and marketing tools).
Professional advisers such as lawyers, accountants and insurers where necessary.
Public authorities or law enforcement if we are legally required to do so or if disclosure is necessary to protect our rights or the rights of others (for example, to prevent fraud).
If we ever reorganise or transfer part of our business, your data may be transferred as part of that transaction, but we will ensure your rights remain protected.
6. International data transfers
Because we use Shopify and other third‑party providers that may be based outside the UK (for example, in Canada, the United States or the EU), your personal information may be transferred to and processed in countries that may have different data protection laws.
Where this happens, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, so that your information remains adequately protected.
7. How long we keep your information
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general, this means we may keep:
order and transaction records for up to 6 years (for tax and accounting reasons);
customer service communications for as long as needed to resolve your query and for a reasonable period afterwards;
marketing preferences until you opt out or ask us to delete your data, subject to any legal obligations.
When information is no longer needed, we will delete it or anonymise it.
8. How we protect your information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. These measures may include encryption, access controls, secure servers and regular monitoring of our systems.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Your rights
Under UK data protection law, you have several rights in relation to your personal information, including:
Right of access – to request a copy of the personal information we hold about you.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – to ask us to delete your personal data in certain circumstances.
Right to restrict processing – to ask us to limit how we use your data in certain cases.
Right to data portability – to receive your data in a structured, commonly used format and have it transferred to another controller where technically feasible.
Right to object – to object to our processing of your data where we rely on legitimate interests, and to object to direct marketing at any time.
Right to withdraw consent – where we rely on consent (for example, for marketing), you can withdraw it at any time.
To exercise any of these rights, please contact us at masamslimited@gmail.com. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal information: **www.ico.org.uk**.[6]
10. Children’s privacy
Our website is not directed at children, and we do not knowingly collect personal information from anyone under 18 years old. If you believe that a child has provided us with personal information, please contact us so we can delete it where appropriate.
11. Links to other websites
Our website may contain links to third‑party websites that are not operated by us. If you click on a third‑party link, you will be taken to that site. Their privacy practices may be different from ours, and we are not responsible for their policies or content. We encourage you to read the privacy policy of every website you visit.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our practices, legal requirements or the services we use. When we do so, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically so that you stay informed about how we handle your personal information. Your continued use of our website after changes are posted will mean you accept the updated policy.
13. How to contact us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us:
Email: masamslimited@gmail.com
Phone/WhatsApp: +44 7985 297868
Address: Masamss Limited, 167 Strathmore Crescent, Newcastle Upon Tyne, England, NE4 8UA